At the end of the subscribed rental period students must return the Connect card in its original condition (with box, sim card and accessories).
Missing items will be charged separately according the official price list
In the case of damage or destruction of the Connect Card, the customer agrees to pay the repair costs or replacement costs of the Connect Card at Euro 300.00.

Cells must be returned as follows:
- Florence (all programs): Student Cells Office – 29/r, Corso dei Tintori , Florence;
- Syracuse: Internet Train located directly next door to the school;
- Rome, Milan, Siena and other cities: ask your Program Coordinator.

Extension of the rental period
Request of an extension must only be done via email to info@studentfreemove.com  and at least 30 days before the end of rental period. A confirmation of the extension will be emailed to requesting students along with return shipping information. Students keeping their Connect Cards without authorization will be charged a Late Return Fee of Euro 80.00 - in addition to charges to the 49 euro minimum rental fee. It is not possible to extend rentals during summer sessions.

Return from a different city
If students were to return by shipping it, please follow the instructions below:

Shipping from Italy
Use “Posta Celere +1” service only. This service is available in all Italian Post Offices. The cost is about 10 Euro. The package MUST NOT include the information card (credit card size) that was received during Connect Card pick-up. This card includes data card number, PIN Code and PUK Code. If the package were stolen, this information can be used illegally and student will be responsible for charges.

Shipping from outside Italy
Use int’l Courier service only such as FedEx, DHL and UPS and DO NOT USE PARCEL POST. Parcel Post is insecure and subject to theft.
To avoid being charged extra Custom fees, you must declare:  “Used rented modem, value USD$ 10.00 for custom purpose only”.The package MUST NOT include the information card (credit card size) that was received during the modem pick-up. This card includes line number, PIN Code and PUK Code. If the package were stolen, this information can be used to make unwanted calls and student will be responsible for charges.

Shipping address
Cells must be shipped to this address:
Student Free Move
29/r, Corso dei Tintori
50122 Florence – Italy

Responsibility in shipping back the Connect Card
Should students decide not to return their Connect Cards in person, but through a third party or by shipping it, they will be held responsible for any and all damages and/or charges that arise due to this decision (lost/stolen connect card, replacement costs, illegal usage, courier and postal costs, customs fees and taxes, handling costs, etc);
Claims in shipping back the Connect Card
No claims, no complaints, no negotiations for extra charges are accepted;

Extra charges
Custom fees, late return fees and all office and handling costs will be charged separately. Clients will be emailed about the costs. The amounts will not appear on the online statements;

Lost / broken parts charges
Broken/lost modem Euro 80.00- Plastic box Euro 18.00 – Sim card euro 22.00- Plastic cap euro 40